The terms and conditions for use of the sabfabisco website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.


Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

Online Shopping

Customer Services

Policies Gift Certificate Terms & Conditions

Refer a Friend Terms & Conditions

Online Shopping

Orders

Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At that point a binding agreement will exist between us under these terms and conditions. We will take payment for your order immediately and goods will not be despatched until receipt of payment.

Whilst

we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company. Unfortunately we cannot accept orders from persons under the age of 18. Orders can be placed via our customer service line on 020 7281 2072, Monday to Friday between 9am and 5pm.


When can I expect my orders to arrive?

All orders received through sabfabisco.com are processed and, if the stock is available, dispatched within 5 to 7 working days of receiving the order. Therefore, depending on the availability of stock, your products will usually be with you in just a few days. With products that have a longer delivery time of 72 hours you will be contacted personally by a member of the Trofish Team to arrange a convenient delivery time. Any product that is out of stock is displayed as such on the website and you will not be able to order that product until it is back in stock.

If you wish you can provide us with an alternative delivery address.

Why would my contact address be different to my delivery address?

In some instances the items you order will be delivered by courier. If no one will be able to sign for the goods at your contact address you may wish to send the goods to an address where someone will be able to accept the goods during normal business hours (i.e. a work address).

If the items you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient, but have the receipt sent to your own address.

Can I track my order once it has been dispatched?

You may only track an order that has been dispatched using Royal Mail Special Delivery and if a consignment number has been provided. To track the order after despatch simply sign-in to your account information page and then click on "track a recent order". If a consignment number appears against an item(s) in your order, simply click on the number and you will be directed to the Royal Mail web-site where you can see the delivery status of your order.

Customer Services

Our operators will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.

Our Customer Service Team is available from Monday to Friday between 9am to 5pm on 020 7281 2072 or by email at enquiries@sabfabisco.com

Prices and charges

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:

• Actual price lower than price shown at time of ordering - in this instance we will charge you the lower amount and despatch the product.

• Actual price higher than price shown at time of ordering - in this instance and at our discretion, we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.

• All prices shown on the website are inclusive of VAT.

• All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please refer to the Delivery section.

Availability

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability & price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.

Payment

Payment Methods

We will contact your payment card company for authorisation when you place your order. Your payment card will then be debited on receipt of order. We accept the following cards for payment: American Express, Mastercard, Switch, Solo and Visa. The total amount you pay is unaffected, regardless of the payment method used.

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

Contact details

Our primary method of communication with you is by email. Therefore please ensure the e-mail address you provide us with is correct. All order and dispatch confirmations will be sent to the e-mail address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.

Policies

Refund Policy

The sabfabisco

Ten Year Diamond Guarantee At sabfabisco we are proud of our reputation as suppliers of quality jewelers and watches of the highest calibers.

The diamond purchase detailed on the certificate is guaranteed against flaws in workmanship, for a period of ten years from date of purchase. We recommend an annual inspection be undertaken at any sabfabisco store during the lifetime of the guarantee. Should you have any cause for complaint, you should return the item to

Sab-Fabisco,
2 nd floor,
125 Fonthill Road ,
London , N4 3HH , or email enquiries@sabfabisco.com

You will need to also send a copy of the guarantee and receipt.

Sab-Fabisco will then implement full remedial work at no expense to you. The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. The guarantee is not transferable and does not affect your statutory rights.

For further information please contact enquiries@sabfabisco.com or phone our Customer Service Team on 020 7281 2072 Monday to Friday between 9am and 5pm. sabfabisco will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions: If any items in your order prove to be faulty, please return the items to sab-fabisco with a copy of the delivery note, call the sabfabisco Customer Service Team to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs) or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. If you change your mind you may return any product to sab-fabisco, unopened and in perfect condition, within 30 days of receipt of your delivery. Certain exclusions apply see paragraph below.

Please contact sab-fabisco Customer Service Team to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange. Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalized goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the sab-fabisco Customer Service Team. For further details on returning your purchase to a sab-fabisco shop, please refer to the reverse of your delivery note.

In all cases you must obtain a returns number by contacting the sab-fabisco Customer Service Team, this will ensure we can track all parts of the returns process. The 14 day return policy only applies to purchases made online at www.sabfabisco.co.uk. For Please refer to your receipt in the event of a return. This does not affect your statutory rights. Sab-fabisco does not accept returns from the website to Outlet stores. This does not affect your statutory rights.

Cancellations Under the Consumer

Protection Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.

Lost Packages

Even though packages are sent via Royal Mail special delivery on rare occasions we do experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of dispatch. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from sab-fabisco.

UK Deliveries

 For all UK orders, placed before midday we will attempt to deliver your order within 5 working days. Large items may take up to a further 60 working hours to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date. Delivery Address All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorize us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred. A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full. If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.

Message Card and Gift Wrapping

At sab-fabisco we offer a luxury gift wrapping service. All products will arrive inside a standard box. Those that are gift wrapped will be hand wrapped in our luxury gold wrapping paper and chocolate ribbon with a gift tag.

Christmas Deadline

 The last order date for guaranteed Christmas delivery will be published on our web site. Copyright Trade Marks and Site Content Sab-fabisco and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs. You may download and print content from this site for media related purposes or for your own personal use only.

This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce sab-fabisco press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading.You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

Disclaimers

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and sab-fabisco disclaims all such representations or warranties. In addition sab-fabisco makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude sab-fabisco liability for matters, which may not be excluded under any applicable national law. Neither sab-fabisco nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Sab-fabisco does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Sab-fabisco cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility. For further information, please refer to our Security Policy.

Gift Certificate Terms & Conditions

The voucher is valid for twelve months from the date of purchase. The vouchers face value is written on the Gift Certificate. Only one gift voucher can be used per transaction. The voucher is not valid in conjunction with any other promotional offer. Normal terms and conditions for using www.sabfabisco.com apply except when they conflict with these terms and conditions. The voucher cannot be used to purchase gift certificates, or used against the value of postage and packing, delivery and gift wrap charges. This voucher cannot be used retrospectively to pay for orders already purchased. These terms and conditions do not affect your statutory rights.

Refer a Friend Terms & Conditions

The voucher is valid for three months from the date the voucher is emailed to you. The voucher has a face value of 10% of your first order. Only one voucher can be used per transaction. The voucher is not valid in conjunction with any other promotional offer. The voucher is not transferable or assignable and has a cash redemption value of £0.0001 which cannot be exchanged or part exchanged for cash payment.

Normal terms and conditions for using www.Sabfabisco.co.uk apply except when they conflict with these terms and conditions.

The voucher cannot be used to purchase gift certificates, or used against the value of postage and packing, delivery and gift wrap charges.

This voucher cannot be used retrospectively to pay for orders already purchased. These terms and conditions do not affect your statutory rights.

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